Moving Winnings Back to Your E-Wallet
Withdrawal requests go through the same Cashier section you used for deposits. Choose the payout method — GCash and Maya are available for verified accounts — enter the amount you want to cash out, and submit. We process the request in the order it arrives. Your account must pass the verification step before the first withdrawal is released; after that, repeat requests
move through more smoothly. If a transfer shows pending beyond the normal window, our support channel is the right place to raise it directly.
- Go to Withdraw — Inside the Cashier, select Withdraw and choose the e-wallet you want your payout sent to.
- Set the Amount — Enter how much you want to cash out. The field will flag anything below the minimum so you can adjust before submitting.
- Complete Identity Check — First-time withdrawal requests require your account to be verified — see the KYC section below for exactly what that involves.
- Request Submitted — Once confirmed, the request enters the processing queue and your e-wallet receives the funds when the transfer clears.